Call Center Support Service

We live in a world today where professional competition is high, technology is getting robust but complex and business judgement is on the rise: This makes it tough for business owners and managers to make the best decision for their call center support needs and manage their business rapport.

IdeasUnlimited can make that decision easy for you: Just assign your Call Center Support project to us and we will set the best image forward for your company by:

Placing “top of the lot” call center professionals:

We have customized a professional recruitment on-boarding process which ensures that we hire only the “top of the lot” workers, for our projects.

Utilizing a unique yet effective management set-up:

We utilize the combination of best resource management technology and experienced managers to manage our projects in a unique yet effective manner; which contributes to the overall success.

Providing flexible options:

We don’t believe in making our clients uncomfortable by throwing yearly contracts on them. Our aim is to keep your business by providing the promised service effectively on a consistent basis thus keeping you happy and satisfied!

Providing ramp-up capabilities:

We provide efficient and flexible ramp-up options to our clients.

Taking care of your DATA and COMMUNICATION NEED!

As your Call-Center Support partner, we will take care of all your DATA and COMMUNICATION need, management and cost. This includes data storage, sharing and management as well as VOIP, email and other means of communication you would like us to implement on your project.

We utilize the best technology available in the market and integrate it a secure way to avoid potential communication issues and data risks, which exists in the world today.

Integrating back-office and QA:

Every call center project needs back-end support work and quality assurance team to process the administrative tasks and to provide improved customer satisfaction. IdeasUnlimited has a team of experienced back-end support and QA experts helping the front-end team focusing on their work and keeping the clients happy.

Assisting you in growing your business!

For us, the growth of your business means growth of our work relationship!
We send monthly reports called “Score-Card” to all our call-center clients informing them of the key factors involving the potential growth of their business.

Call Center Services:

Our Call-Center is set-up to operate 24/7 and we provide the below Call Center Services:

    • CUSTOMER CARE
    • ORDER PROCESSING
    • ANSWERING SERVICE/RECEPTIONIST
    • EMERGENCY RECEPTIONIST
    • SALES/UP-SELLING
    • BACK-END SUPPORT
    • MODERATION SUPPORT
    • BI-LINGUAL AND TECH SUPPORT
    • HEALTH CARE SUPPORT
    • HUMAN RESOURCE SUPPORT
    • PROCUREMENT SUPPORT
    • OPERATIONS SUPPORT
    • TICKETING RESERVATION AND SUPPORT
    • HOTEL AND PROPERTY MANAGEMENT SUPPORT

HIGHLIGHTS

    • 24/7 Availability
    • Data Management
    • VOIP Management
    • CRM Management
    • Top Quality Agents
    • BACK-END Support
    • QA Team
    • Variety of Services
    • Flexible Contract
    • Ramp-up Capability
    • Monitoring Platform
    • Experienced Team

Please connect with one of our professional consultants for any inquiry: