We live in an era where content is generated at an incredible speed. New content emerges every single day and for a business, managing content can be a time-consuming task. But why is content so important for a business? To start with, the various types of content helps you reach and get in touch with your prospects and potential business partners. Also, the content generated by your prospects and clients is a gold mine when it comes to developing effective marketing solutions. Besides this, you need to be able and available to provide potential clients the type of content they require, fast and convenient if you want to prove that you are a trustworthy company in the eyes of your prospects.
Content is Everywhere, By Everyone
What kind of content are we talking about? Well, everything starting with the content collected through call centers, customer support services, to e-mails, phone calls, social media, administrative tasks, content writing, translation, and much more, everything is covered by content moderation. So, yes, there are many tasks a company has to take care of on an everyday basis, tasks that sometimes affect the efficiency of a business if their management is not appropriate. This can happen if you don’t have the right people to take care of them or when they are managed by using the wrong methods and approaches. Not to mention that finding people to manage all sorts of content requires time and, in many cases, special training, which will cost your company resources. But, no matter how complicated this may seem, you cannot ignore the importance of content moderation within your company. It is essential to the success of your business and for helping you create an outstanding reputation for your company.
Technology to the Rescue
But, the advancement of technology allows you to tackle content moderation fast and convenient. The evolution of technology, together with outstanding communication means, allowed for companies, such as Ideas Unlimited, to emerge. Ideas Unlimited provides remote business solutions under the form of content moderation. The services provided by IU cover audio, video, and regular content, available 24/7, so you can focus on the things that are most important for your business. Just pick up the phone and contact the IU’s team of professionals and let them know what needs to be done. Do you need a virtual assistant to take care of daily tasks that are eating countless hours of your schedule? Would you like to provide your clients and prospect the benefits of reaching a call center? Do you need content to be written, translated, managed, and posted on social media and other digital environments? These are only a very small part of the services provided by Ideas Unlimited when it comes to content moderation.
Let Us Help You Succeed
If you need the best professionals to take care of tasks that can influence the name and reputation of your company, it is worth knowing that IU works only with the best specialists out there. Each professional that is assigned to take care of a particular task will have a background check in order to make sure that the skills and expertise of the person fit the task requirements. So stop wasting your precious time on projects and tasks can be successfully accomplished by experienced professionals, and direct your entire energy toward growing your business.
The Importance of 24-Hour Customer Service
Businesses can’t afford not to operate 24-hour customer service these days. Not when customers communicate through the internet, or when businesses have international customers or round the clock businesses. Here’s why 24-hour customer services are important for all companies.
Faster Identification and Correction of Product Deficiencies
When a consumer logs onto Facebook or Twitter to complain about a product or inquire about some of its features, operators of a 24-hour customer service can take note of the problem and respond to it promptly. The result is that the company will correct any problems customers have with their products in time.
Customers like to feel special. Having their calls taken after the first ring no matter the time and engaging in friendly conversations with customer care operators goes a long way towards satisfying this customer need. As a result, companies with 24-hour customer service retain more customers and keep them happy for longer. Happy customers are more likely to recommend such brands to their friends.
Brand Image Fortification
When companies advertise products, they sell consumers the byline that they’re the best. Always being there to respond when customers call in, walk in or make their online comments helps fortify that image as far as customers are concerned. 24-hour customer services ergo help firms build and maintain their good reputations.
Increase in Profit
Customers are important to businesses, and so is the bottom line. And there is no better way for companies to bump up their profits than by having a 24-hour customer service.
For one, these services keep customers happy which results in steady sales. When customers recommend the services to others, sales increase. Customer care operators are also great for upselling and cross selling the company’s products.
All in all, having a qualified workforce to operate your customer care unit has numerous benefits, from saving money to making sure your brand survives over the decades.
What’s the Best Way to Prepare for Employee Leave During Holidays?
It may seem too early to even think about holidays like Thanksgiving, Christmas, and New Year’s Day. However, this is the time to plan out a company strategy. When employees go on vacation, then a company’s manpower can be dramatically affected. Do you want to prevent a decrease in productivity and a potential workplace catastrophe? If so, here are our tips for preparing for employee leave during holidays.
Set a Deadline
First, set a deadline for when employees can request vacation. Depending on your needs, this can be anywhere from a few days to several weeks before the staff wants to use leave time. TrackSmart advises that this practice “gives you enough time to project how employee absences might affect production schedules and delivery dates to resolve any conflicts.”
Plan with Your Employees
Second, when an employee puts in a leave request, request a report on current projects. Ask them how they plan to meet deadlines before they head out the door. Nicolas Gremion told SmallBizTrends that this process “gives me piece of mind that their absence won’t be problematic and they can leave knowing that they’ve tied up any loose ends.”
Third, make sure that someone is covering for the missing employee. Sometimes, that requires handing off tasks and projects to a few different people in the office. In some cases, you can even hire a virtual assistant for a limited time to pick up the slack in an employee’s absence.
Prep for Your Own Leave
What if you, the business owner or manager, are the one going on employee leave? We suggest that you let your employees know far enough in advance so they can prepare. Make your calendar public so that the staff will know when you’ll be back. Next, familiarize your administrative staff on how to handle certain tasks while you’re out of the office, such as where to direct calls and how to respond to requests. Then, consider having a protocol for an emergency, so employees can determine when to call you while you’re on vacation.
With these tactics, you can ensure that employee leave won’t be such a hassle. What are some best practices you have seen or used for handling this?