Content Moderation: Saving Face, Saving Your Business

Content Moderation: Saving Face, Saving Your Business

Content moderation can now be conveniently handled by any type of business

We live in an era where content is generated at an incredible speed. New content emerges every single day and for a business, managing content can be a time-consuming task. But why is content so important for a business? To start with, the various types of content helps you reach and get in touch with your prospects and potential business partners. Also, the content generated by your prospects and clients is a gold mine when it comes to developing effective marketing solutions. Besides this, you need to be able and available to provide potential clients the type of content they require, fast and convenient if you want to prove that you are a trustworthy company in the eyes of your prospects.

Content is Everywhere, By Everyone

What kind of content are we talking about? Well, everything starting with the content collected through call centers, customer support services, to e-mails, phone calls, social media, administrative tasks, content writing, translation, and much more, everything is covered by content moderation. So, yes, there are many tasks a company has to take care of on an everyday basis, tasks that sometimes affect the efficiency of a business if their management is not appropriate. This can happen if you don’t have the right people to take care of them or when they are managed by using the wrong methods and approaches. Not to mention that finding people to manage all sorts of content requires time and, in many cases, special training, which will cost your company resources. But, no matter how complicated this may seem, you cannot ignore the importance of content moderation within your company. It is essential to the success of your business and for helping you create an outstanding reputation for your company.

Technology to the Rescue

But, the advancement of technology allows you to tackle content moderation fast and convenient. The evolution of technology, together with outstanding communication means, allowed for companies, such as Ideas Unlimited, to emerge. Ideas Unlimited provides remote business solutions under the form of content moderation. The services provided by IU cover audio, video, and regular content, available 24/7, so you can focus on the things that are most important for your business. Just pick up the phone and contact the IU’s team of professionals and let them know what needs to be done. Do you need a virtual assistant to take care of daily tasks that are eating countless hours of your schedule? Would you like to provide your clients and prospect the benefits of reaching a call center? Do you need content to be written, translated, managed, and posted on social media and other digital environments? These are only a very small part of the services provided by Ideas Unlimited when it comes to content moderation.

Let Us Help You Succeed

If you need the best professionals to take care of tasks that can influence the name and reputation of your company, it is worth knowing that IU works only with the best specialists out there. Each professional that is assigned to take care of a particular task will have a background check in order to make sure that the skills and expertise of the person fit the task requirements. So stop wasting your precious time on projects and tasks can be successfully accomplished by experienced professionals, and direct your entire energy toward growing your business.


The Importance of 24-Hour Customer Service

24-Hour Customer Service

24-Hour customer service can be the one thing that improves your business the most.

Businesses can’t afford not to operate 24-hour customer service these days. Not when customers communicate through the internet, or when businesses have international customers or round the clock businesses. Here’s why 24-hour customer services are important for all companies.

Faster Identification and Correction of Product Deficiencies

When a consumer logs onto Facebook or Twitter to complain about a product or inquire about some of its features, operators of a 24-hour customer service can take note of the problem and respond to it promptly. The result is that the company will correct any problems customers have with their products in time.

Customer Satisfaction

Customers like to feel special. Having their calls taken after the first ring no matter the time and engaging in friendly conversations with customer care operators goes a long way towards satisfying this customer need. As a result, companies with 24-hour customer service retain more customers and keep them happy for longer. Happy customers are more likely to recommend such brands to their friends.

Brand Image Fortification

When companies advertise products, they sell consumers the byline that they’re the best. Always being there to respond when customers call in, walk in or make their online comments helps fortify that image as far as customers are concerned. 24-hour customer services ergo help firms build and maintain their good reputations.

Increase in Profit

Customers are important to businesses, and so is the bottom line. And there is no better way for companies to bump up their profits than by having a 24-hour customer service.

For one, these services keep customers happy which results in steady sales. When customers recommend the services to others, sales increase. Customer care operators are also great for upselling and cross selling the company’s products.

All in all, having a qualified workforce to operate your customer care unit has numerous benefits, from saving money to making sure your brand survives over the decades.


What’s the Best Way to Prepare for Employee Leave During Holidays?

What's the Best Way to Prepare for Employee Leave During Holidays?

You don’t have to dread the holiday season when your employees go on leave.

It may seem too early to even think about holidays like Thanksgiving, Christmas, and New Year’s Day. However, this is the time to plan out a company strategy. When employees go on vacation, then a company’s manpower can be dramatically affected. Do you want to prevent a decrease in productivity and a potential workplace catastrophe? If so, here are our tips for preparing for employee leave during holidays.

Set a Deadline

First, set a deadline for when employees can request vacation. Depending on your needs, this can be anywhere from a few days to several weeks before the staff wants to use leave time. TrackSmart advises that this practice “gives you enough time to project how employee absences might affect production schedules and delivery dates to resolve any conflicts.”

Plan with Your Employees

Second, when an employee puts in a leave request, request a report on current projects. Ask them how they plan to meet deadlines before they head out the door. Nicolas Gremion told SmallBizTrends that this process “gives me piece of mind that their absence won’t be problematic and they can leave knowing that they’ve tied up any loose ends.”

Delegate Tasks

Third, make sure that someone is covering for the missing employee. Sometimes, that requires handing off tasks and projects to a few different people in the office. In some cases, you can even hire a virtual assistant for a limited time to pick up the slack in an employee’s absence.

Prep for Your Own Leave

What if you, the business owner or manager, are the one going on employee leave? We suggest that you let your employees know far enough in advance so they can prepare. Make your calendar public so that the staff will know when you’ll be back. Next, familiarize your administrative staff on how to handle certain tasks while you’re out of the office, such as where to direct calls and how to respond to requests. Then, consider having a protocol for an emergency, so employees can determine when to call you while you’re on vacation.

With these tactics, you can ensure that employee leave won’t be such a hassle. What are some best practices you have seen or used for handling this?



Does Your Business Website Need Chat Support? (Part 1)

Does Your Business Website Need Chat Support?

Chat support can be a boon for your business…are you ready to get started?

It’s easy to assume that your company has everything it needs. You have a great idea, which has developed into a great product or service. Then, you hire a top-notch staff. After that, you find the best location and supplies. It seems like you’ve covered all the basis, but you might be missing something. One service is often overlooked, but it could give your company a memorable edge over the competition. What is that service? Chat support.

Chat Support is Convenient

What are the benefits of chat support? First, it makes the entire experience of shopping online more convenient. A study called “Making Proactive Chat Work” showed that 44% of online consumers say that, when they are shopping, having a live person answer questions is one of the most important features a website can offer. Your business could benefit from being able to answer customer’s questions in real time.

Chat Support Creates Conversation Logs

Second, chat support allows for a company to create transcripts of interaction with customers. These transcripts can be used for training for customer support. It also becomes a record if any issues arise with a consumer–you can refer back to the notes and show your part in a dispute. Additionally, Zendesk suggests that chat representatives can refer to past conversations with repeat customers to help pick up the conversation where it left off.

Chat Support Saves Money

Third, chat support is cost effective. With call centers, a customer service representative can only speak to one customer at a time. On the other hand, a chat support representative can handle multiple conversations at once. LADesk adds, “It saves ‘product return’ expenses as a live chat representative can help you pick the right product or service…thus he or she will be satisfied with it and won’t need to return it back.

These three points are just the beginning of a list of benefits you can experience. Are you ready to get started by contracting chat reps for your business? Click here to get started with Ideas Unlimited’s services!



All About E-Commerce, Sales, and Other Virtual Assistants

All About E-Commerce, Sales, and Other Virtual Assistants

Virtual assistants can help business in any industry become successful.

Whether you are looking for a dedicated virtual assistant (also called a VA), a team of VAs, or on-demand assistance, Ideas Unlimited has a cost-effective solution for you. A virtual assistant tackles the day-to-day activities that help your company run smoothly. Then, you can focus on what matters most–making your business grow and succeed. Last week, we talked about how you can get virtual assistants for general business, real estate, and the medical industry. Now, let’s look at other industries where hiring a VA can make your life easier.

E-Commerce Virtual Assistant

When you are selling products online, there are a ton of tech tasks that need to be accomplished. As a result, hiring a VA to manage your Amazon, eBay, or other shop can help so much. They can manage feedback, engage with customers, and serve as the first point for customer service. Your virtual assistant can check and process orders so you can get them in the mail!

Sales Virtual Assistant

Whether you’re moving a product or a service, a good sales force is key to making your business successful. That’s why our sales virtual assistants will help you close, close, and close some more! They don’t just make outbound calls…they can also do email outreach, chat support, and lead research and generation.

Other Virtual Assistants

We don’t limit ourselves! Regardless of your industry, we have a virtual assistant who can meet your needs. Along with the ones we have already listed, we also have expertise in:

Are you ready to hire your first VA? If so, CLICK HERE to learn how you can get the ball rolling and start work with your virtual assistant!


All About Medical, Real Estate, and General Virtual Assistants

All About Medical, Real Estate & General Virtual Assistants

There are virtual assistants for all types of work!

The business world is constantly on the go. This makes it very difficult for one person to manage all the small things that need to be done throughout the day. That’s why Ideas Unlimited is a one stop solution for all of your business needs! Our virtual assistants (or VAs) are top level staff that will take care of your needs, keeping your costs low and your productivity high! Here are a few of the industries where we provide quality–and affordable–business support.

General Virtual Assistants

These are the perfect virtual assistants for any industry. Whether you are a CEO of a corporation or a stay-at-home mom starting your first business, a general VA can take on day-to-day administrative tasks for you. These tasks could be answering the phone, replying to emails, managing social media, and much more.

Real Estate Virtual Assistants

Realtor have full days all the time. For that reason, hiring a VA can make things simple. Your virtual assistant can handle tenant/vendor/client coordination, appointment scheduling, and lead research and outreach. You can even have them upload images of properties to your website or sites like Plus, your VA can handle all the tasks that a general VA can handle as well.

Medical Virtual Assistants

While doctors are busy making lives better, medical virtual assistants are handling the business behind the scenes. They can be tasked with billing and coding, scheduling, and coordination between patients, nurses, and doctors. On top of that, they can make emergency calls and service calls. This frees up your time to get back to your true passion and purpose: improving people’s lives.

Are you ready to hire your first VA? If so, CLICK HERE to learn how you can get the ball rolling and start work with your virtual assistant!


Watch Our Favorite Business Documentaries on Netflix

Watch Our Favorite Business Documentaries on Netflix

These business documentaries are sure to entertain as well as educate.

We have access to many methods for learning about business. Previously, we’ve covered books and podcasts on our blog. Now, we’re talking movies. These are our five favorite business documentaries on Netflix.

Jiro Dreams of Sushi

David Gelb’s documentary tells the story of chef Jiro Ono. At the age of 85, Jiro still works daily in his restaurant, Sukiyabashi Jiro. It’s a tiny space and high-priced, but only earned three Michelin stars.

Ono’s is a tale of discipline, ritual and obsessiveness, all of which are characteristic of Japanese craftsmen — especially the ones who had to rebuild their country and their lives after World War II.” – Mark Jenkins, NPR

Enron: The Smartest Guys in the Room

Watch a Houston gas-pipeline company’s rise and fall across multiple decades. This doc gives dramatic tellings of shady dealings, including the rolling blackouts that left Northern California in the dark while Enron profited.

“More pathetic are the clips secured by the filmmakers of warm company pep rallies at which high-ranking Enron officials including Ken Lay…perform skits encouraging cheering employees to invest all their money in the company’s 401(k) plan.” – Ken Tucker, New York Magazine

Something Ventured

This is one of those business documentaries that covers the behind-the-scenes process of being an entrepreneur. Venture capitalists who believe in the big ideas of inventors throw their support behind creators. Follow stories of support for Apple, Intel, and Atari. 

These stories keep a humorous, and human note to what could otherwise be nothing more than an impressive financial report.” – Blake Griffin, We Got This Covered

Steve Jobs: One Last Thing

This documentary covers the life of the legendary Apple CEO before his death. You’ll learn about each of the chapters in his life, from misfit to whiz kid to tyrant to genius. 

The [segment] which really clicks is done with Bill Gates seated next to him. They talk about their respect for each other and about the contributions they have made to the lives of computer users around the world.” – Frederic and Mary Ann Brussat, Spirituality & Practice

Print the Legend

Learn all about the growth of the 3D printing industry. This movie focuses on startups MakerBot and Formlabs, as well as established companies Stratasys and 3D Systems. It even covers the “wiki weapons” controversy surrounding Cody Wilson.

Tech credits rep a solid, straightforward mix of informative graphics and cleanly shot, crisply edited footage, most of it filmed at corporate offices and consumer electronics tradeshows.” – Justin Chang, Variety

What are YOUR favorite business documentaries?


Affiliate Marketing: 5 Tips for Success

Affiliate Marketing: 5 Tips for Success

Yes, you CAN succeed at affiliate marketing…and here’s how.

Affiliate marketing is commission based referral program. Some call it a piece of cake but those who have tried affiliate marketing knows and understands that you cannot succeed just by putting a link on a website. You need a strategy that attracts customers and compels them to buy stuff. Here are five tips for a successful affiliate marketing campaign.

1. Find your niche and right audience

Understand your strength, if there is a category that offers excellent money then make no mistake that you are the only one to discover that. The competition in such categories is very high. To distinguish yourself find the right niche according to your expertise. Start with low competition to increase the probability of success. Focus on one thing in the beginning and expand at a slow and steady rate. After you have chosen your niche, understand the target audience: age group, shopping habits, preference, etc. and customize the website according to their need.

2. Branding and Marketing

When you are starting, you may not have the fund to hire a marketing professional. And the truth is, it is not about the money, at least initially. Try to be active on the social media, start reading the related blogs, commenting, and networking. Do some competitive analysis and learn from your competitors. Present your brand in a unique way.

3. Choosing Right Affiliate

Do some research and try to find out more about the affiliate partner you are interested in. Picking a partner only because they are the highest commission is not necessarily an appropriate choice. Many publishers face problems when their affiliate partners refuse to pay money citing petty reasons like violation of terms and conditions. Chose a merchant who has the best reputation and products.

4. SEO Campaign

A website without proper On page and Off page SEO is doomed to fail. You need visibility and to get that you must be on the first page. Almost 75% to 80% users click on the links on the first page. Use relevant keywords, a combination of low, medium and high competition. Start building quality links. And avoid black hat SEO to prevent any penalty from Google.

5. Useful Content

There is a reason the content is king. And if you want loyal visitors who follow your suggestion then there are certain rules for content you must follow. It should have high readability score; everyone should understand it clearly (avoid jargons). It should be useful to the reader. And a compelling call to action. If you want people to buy anything through your referral, you need to show them how it is beneficial to them. Make it personal and try to answer their questions.


Affiliate marketing is the best source of passive income. The competition is high. Find the right niche and target audience accurately. Anything that a teenager might find interesting may not be for the adults. Keep this in mind. Competitive analysis, observe successful competitors, what are they doing and how they are doing it. With Good SEO and content, you can find success. Just be patient and work hard. Affiliate marketing is a dynamic industry, follow those changes, and you will achieve success.

Make no mistake that you can do Affiliate marketing like one man army. When your business grows, you need help, and if you cannot afford to hire anyone to get a virtual assistant, they are cheaper and efficient. Ideas-unlimited is helping thousands of affiliates by reducing their workload. Click here for more info.


5 Hard Truths Every Business Owner Needs to Hear

5 Hard Truths Every Business Owner Needs to Hear

Hear these hard truths, and they will help you thrive as a business owner.

Whether you’re starting a new business or have been established for years, it’s easy to forget how challenging business ownership could be. Sometimes, we need a wake up call in order to help our company succeed. These five hard truths could be what help you be the best in your industry.

5. You’re Going to Fail

No, your entire business won’t go down the toilet. As Sujan Patel explained, “I’m talking about smaller failures. A misstep that costs you funding. A mistake in marketing that sets back sales. Failure to have a good customer service department that responds to issues promptly and encourages client retention.” Just be prepared to dust yourself off and start again. Perseverance is the key to success as a business owner. 

4. You Have to Price Yourself Well

If you charge only a small amount for your product or services, people will think that you’re shoddy or not dedicated. We recommend pricing yourself north of the median for your industry, because it shows you’re serious about your work. “We don’t have to constantly change our pricing,” said Excellence Expected. “Clients become used to our process and trust our transparency from day one.”

3. You Need to Know Your Numbers

While being able to see the big picture is important, knowing and understanding the financial aspects of your business is vital. This will give you an edge over the other new business owners who are your competition. “A lot of leaders can’t tell me income or expenses of the last month & a projection for the next one,” wrote Casey Graham. “It’s just foolish.”

2. You Have to Ask for What You Want

This is one of the all-encompassing hard truths. Being comfortable with “making the ask” will help you in all aspects of your business. Start at the beginning: Quora wrote for Inc. Magazine, “Get the best investors, the best advisers, the best mentors. Figure out who they are and aggressively find them.” Then, make sure you are ready to make the ask to your potential customers and clients. If you don’t ask, they won’t say yes.

1. You Can’t Do It All

Grant Cardone of CNBC reported that three-quarters of all small businesses have zero employees. He theorized that “they don’t trust others to produce the same quality and level of work.” This results in a loss of focus and, ultimately, entrepreneur burnout. That’s why it’s so important to delegate tasks in order to grow and be successful. If you need to, hire a virtual assistant who can handle office tasks for you.

These are only five realities in the business world. What harsh truths have helped YOU be successful?


How to Regain Focus as a Business Leader

How to Regain Focus as a Business Leader

Follow this advice to restore your focus and be a better leader.

It happens sooner or later…a good leader loses their focus. They are stretched thin, beyond their capabilities. They grow fatigued and lose motivation. When that happens, it doesn’t matter how talented a leader is. That’s why it’s so important to periodically re-focus. If you don’t know how to regain focus as a business leader, we have advice that could save your job and your sanity.

Get Back to the Mission

One of the most important things any leader can do is remind themselves why they are doing their job in the first place. DDI recommends that you ask yourself, “What are we trying to accomplish as a company?” “What are our most critical business imperatives?” “What are the most critical priorities in executing our business objectives?” By doing this, you can motivate yourself with what matters most at work.

Remove Distractions

This is one of the best tactics for how to regain focus. We are surrounded by distractions that pull us away from what matters most, and getting rid of them can be a workplace lifesaver. De-clutter your desk, mute your phone, and take five minutes to breathe. Natalie MacNeil wrote a great article on three ways to meditate at work: “Stress Shaker,” “Time Tap,” and “Focus Flame.”

Delegate, Delegate, Delegate

Delegating tasks is a great way to regain focus as a leader. The day-to-day administrative tasks of a company take away from important responsibilities, such as making important decisions and ensuring that teams are working effectively. Get people on your team who can handle the nuts and bolts for you. Not enough people at your company for you to delegate tasks? Hire one of our virtual assistants!

Make a Safety Net

Many leaders worry about losing their jobs. When that happens, it’s important to establish a safety net. “There’s nothing like money in the bank and the ability to earn a living as a contractor or consultant to give you the courage to take risks, make hard decisions and negotiate effectively,” wrote Susan Cramm. Build up a good savings, or have a side gig to fall back on, and you’ll feel better.

What are your favorite ways to regain focus?